Friday, November 01, 2013

Is your iPAD on Fire? Is the WiFi on your iPhone 4S Greyed Out?

Long before the release of the iOS7, iPhone and iPad users from all around the world had been reporting problems with their phone's Broadcome Wi-Fi and Bluetooth controller. Some analysts believe that the problems with the WiFi connectivity started with the iOS 6 release.

From a personal experience I'll tell you that all the suggestions that Apple has published in an effort to conceal the real nature of the issue are useless. You can read them all here: BUT if you do please promise me that you are going to hit the  'Helpful? NO' button at the end of the article.

Trust me and the thousands of other users that have been affected by these issues when I say, you don't need to reset anything. It won't help you nor fix the problem. You're simply going to lose your data (if you forget to back up) and customisation settings for no reason at all.

Surprisingly, what seemed to work but only for a few minutes, was the cooling down of the handsets by placing it in a refrigerator or freezer. Technicians speculate that this indicates the problems are due to heating issues. 

The problem is that Apple is not looking into addressing the problem on a global scale. Some users report that they had their phones replaces, no questions asked. Others state that they were asked to pay up to £200 for a refurbished replacement device. Surely, if it's a hardware fault they should replace the phone beyond the 1 year warranty, shouldn't they? 

The EU directive 1999/44/EC, which you can read here here (open the word document and scroll to page 7) states : 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.' 

Apple itself has a page on this: but still does not treat its customers equally. 

Finally, it is very disappointing that they have failed to address the problem for more than a year and that iOS 7 carries the same faults as iOS 6 for iPhone and iPad users alike.